Customer Service / Account Manager

About the role

Multicircuits, a leader in the electronics industry, is looking to add an Account Manager.

Responsibilities

- Review and analyze customer data for the preparation of quote packages. - Order entry, order verification and order follow-up and tracking. - Review and analyze technical prints, engineering data and customer quality requirements. - Prepare accurate and comprehensive quotes from pricing matrix using established procedures. - Interpret, analyze and answer customer inquiries regarding quotes, terms, deliveries, complaints, adjustments and requests for information. - Acknowledge orders and alert customer to changes in order status, delivery and pricing. - Delegate requests for information, complaints or service of a technical nature to the appropriate department for analysis or disposition. - Maintain proficiency with company products and product applications, pricing procedures and sales policies. - Assign specific customer accounts.

Qualifications

- Customer service in a technical/manufacturing environment required, PCB experience desired. - Organized, accurate, conscientious, dependable and a quick learner. - Strong math skills, proficiency in computer software systems including MS Office Suite, ability to learn proprietary software, solid verbal and written skills, good time management and attention to detail. - Pre-employment physical and drug screen required. - Direct deposit is required.

Benefits

Direct deposit is required.