Customer Service Account Manager

The Role

Serve as the primary point of contact for assigned customers — walk-ins and scheduled appointments
Develop accurate quotes based on plans, measurements, and customer selections
Read and interpret plans; perform take-offs (or learn quickly)
Guide customers through showroom and yard material selections
Follow up consistently on open quotes and post-template adjustments
Monitor production timelines and proactively communicate status to customers
Protect margin while keeping customers confident and informed

What You Bring

• Confidence in customer-facing conversations — you lead, you don't wait
• Strong math skills, including square footage and linear footage
• Ability to read plans or a demonstrated ability to learn quickly
• Proficiency in Microsoft Office — required
• CRM experience — preferred; Stone App familiarity a significant plus
• Attention to detail and follow-through — both matter here