Customer Service Manager

About the role

Do you have a passion for developing employees and a sharp attention to detail? If so, we have an exciting Customer Service Manager opportunity you may want to consider. As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth.

Responsibilities

• Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
• Leads by example and helps to create a positive environment.
• Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
• Ensures the staff delivers distinctive customer service.
• Works to resolve internal and external customer issues promptly and courteously.
• Ensures staff complies with established standards and regulations.
• Solves audit exceptions in a timely manner on an as needed basis.
• The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand.

Requirements

• A high school diploma or GED.
• At least 1+ year of experience in a retail banking environment.
• Basic keyboarding skills and the ability to navigate in a Windows environment.

Preferred to Have

• A bachelor's degree.
• Coaching/training experience.
• Experience with supervision or leadership of retail banking activities.
• Audit/compliance expertise.
• New accounts experience.

Benefits

We’ve been in business over 167 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 17 years in a row and proud to be a place that people love to come to work every day.

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.

Qualifications

Details about qualifications are not specified in this posting.

Skills

Details about required skills are not specified in this posting.

Benefits

Details about benefits are not specified in this posting.

Equal Opportunity Employer

We are committed to the full inclusion of all qualified individuals. Details about equal opportunity policy are not specified in this posting.