Customer Service Account Manager
About the role
Allied National Services has an immediate need for a Customer Service Account Manager at our corporate office. We are looking for reliable, up-beat, assertive candidates who likes to take on significant responsibility for customer satisfaction.
Responsibilities
- Ensuring daily attendance of employees
- Scheduling special services over the phone
- Pre and Post confirming of special services over the phone
- Responds to emails and phone calls
- Updates CRM software
- Follow up on equipment repairs
- Follow up on service issues over the phone
- Process contractor invoices
- Locate, vet, hire and process new contractors and employees
Qualifications
- 2+ years' experience providing excellent customer service and client satisfaction in an office setting
- Strong work history (no job jumpers)
- Superior multi-tasking skills
- Assertive, confident and good judgment to make sound decisions based on business needs
- Able to prioritize in a fast-paced work environment
- Solid organizational, interpersonal, and communication skills
- Intermediate skills in Microsoft Excel
- Strong ability to pay attention to detail and engage in detailed follow-up in a high transaction business environment
- Management experience desired but not required
- Associates or bachelor's degree desired but not required
Pay
Compensation is commensurate with experience.
Schedule
Office Hours: 8:00am to 4:30pm Monday-Friday
Benefits
Not specified
Skills
Not specified
Benefits
Not specified
Company
Allied National Services is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital/partnership/civil union status, family or parental status, national origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.