Customer Satisfaction Specialist

Deliverables & Responsibilities

Provides outstanding customer experience
Goes above & beyond to build customer relationship with new & returning customers
Responsible for inbound/outbound calls and written customer correspondence
Provides technical support, and demonstrates solid knowledge and understanding of company products
Maintains professional demeanor and customer focus at all times when representing the company
Timely and accurately processes product, service orders, and RMA’s
Completes order transactions and forwards orders to be filled
Provides effective admin support
Assists with maintaining and organizing customer order and invoice files
Assists with maintaining a cleaned and organized CS Dept
Performs other duties as assigned

Qualifications (Education, Experience & Skills)

• Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
• Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
• Superior interpersonal and communications skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer service oriented , able to work in a fast paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
• Highly motivated and results oriented individual able to work independently and as a team
• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills