Customer Satisfaction Specialist

About the role

Vaco is hiring a Customer Satisfaction Specialist in Oakland Park, FL. The role offers a compensation range of $25-$28.15 per hour.

Deliverables & Responsibilities

• Provides outstanding customer experience
• Goes above & beyond to build customer relationship with new & returning customers
• Handles inbound/outbound calls and written customer correspondence
• Provides technical support and demonstrates knowledge of company products
• Maintains professional demeanor and customer focus
• Timely and accurately processes product, service orders, and RMA's
• Completes order transactions and forwards orders to be filled
• Supports administrative tasks such as maintaining and organizing customer order and invoice files
• Aids in maintaining a clean and organized Customer Service Department
• Performs other duties as assigned

Qualifications

• Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experience
• Bilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)
• Superior interpersonal and communications skills (oral & written)
• Electromechanical aptitude (highly desired)
• Customer service oriented, able to work in a fast-paced environment while dealing with stressful situations
• Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
• Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
• Highly motivated and results-oriented individual able to work independently and as a team
• Demonstrated efficient Time Management and Organization skills
• Demonstrated Analytical and Problem Solving/Resolution skills
• Intermediate Math and Reading Comprehension skills

Benefits

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Pay

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco by Highspring notes the salary range for the role is noted in this job posting.