Customer Satisfaction Representative

Pay: $17.00 an hour

Responsibilities

• Receive and make customer calls
• Communicate friendly and professionally with customers via phone and email
• Develop good working relationships with parishes and dioceses
• Develop a good working relationship with other departments and members of the management team
• Take and write up detailed orders
• Use Microsoft CRM to enter all calls, schedule follow-up calls, create tasks for order changes, create cases, and opportunities
• Meet defined metrics to maintain a high level of customer service
• Process and research all order requests
• Resolve customer problems or issues in a timely manner and make follow-up calls as needed
• Up-sell products and services to current customers and assign referrals to sales when necessary
• Follow up on all customer leads for current customers and give leads for new accounts to sales
• Maintain confidentiality of pricing information
• Make customer care calls for retention and yearly goals
• Other duties as assigned

Requirements

• Minimum of 2 years of experience in customer service is preferred
• One to two years using CRM software preferred
• Experience in a call center environment
• High school diploma or equivalent is required
• Associate’s degree in a computer-related or organizational field preferred

Skills

• Excellent verbal and written communication
• Organized
• Detail-oriented
• Self-starter
• Friendly
• Team player
• Proficient with Microsoft Word, Excel, and CRM
• Accurate typing skills

Schedule

Monday – Friday, 8:00 am – 5:00 pm EST

Working Environment

Hybrid: Position will work on-site at the Huntington, Indiana location 3 days per week. Incumbent will spend the vast majority of their time sitting and working on a computer and telephone.