Customer Sales Specialist I

About the role

The Customer Sales Specialist I position at Arrow Electronics is responsible for managing customer relationships, preparing orders, negotiating pricing, and providing customer service. This role involves coordinating resources, handling expediting, and maintaining inventory levels.

Responsibilities

• Coordinate resources and processing of customer quotations
• Order preparation
• Negotiate pricing and provide quote markup
• Solve pre-sales and post-sales problems with supplier contacts and internal departments
• Handle local expediting and assist with global opportunities through local escalation
• Notify customers of changes to delivery status and manage SMI and NCNR
• Manage POI (Perfect Order Index) including OTD and E2E order quality
• Support sales team with direct customer contact for Order to Invoice process within Planned Demand

Requirements

• 1-2 years of sales experience supporting large, assigned customers
• Associates or Bachelor’s degree preferred
• Industry experience with a distributor or supplier a plus
• Strong negotiation, verbal, and written communication skills
• Excellent interpersonal, organization, problem-solving, and customer service skills
• Able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity
• Proficient with MS Office including Word, Outlook, and Excel (VLOOKUPs and pivot tables)
• Aerospace and Defense experience preferred

Qualifications

• Must be eligible for an export license or be a U.S. Person
• Must be comfortable working in multiple systems and applications

Skills

• Strong negotiation and communication skills
• Excellent organizational and problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency with MS Office

Benefits

• Medical, Dental, Vision Insurance
• 401k with matching contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities

Pay

Annual Hiring Range/Hourly Rate: $27.56 - $33.69

Schedule

This position follows a hybrid schedule of 3 days in the office and 2 days from home.