Customer Sales Specialist

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide and employs 22,000 people across a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.

About the role

Provide expert internal and external customer service and sales support to the Inside Sales Team and outside service provider (OSP) engagements. Assist in maintaining performance expectations to enhance Arrow's position with each customer and supplier. Handle complex discrepancies, interface directly with OSPs, and recommend solutions and action plans to internal sales team staff. Focus on positive KPI improvement, including on-time delivery (OTD) and minimizing quality issues with the warehouse.

Responsibilities

• Manage the Order to Invoice Process, including direct expedites with test houses (OSPs) and account-specific backlog reports. Pull and analyze data using Excel to ensure timely responses.
• Complete Work Orders (WOs) in Oracle, including managing delivery documents to test houses where applicable.
• Manage outbound orders for end customers with accuracy and attention to detail.
• Support the sales team with direct sales contact, ensuring quick and complete follow-through on inquiries from sales, test houses, and end customers.
• Handle and assist with branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), and FQR (Field Quality Request) as needed.

Requirements

• Developed knowledge and skills through formal training or considerable work experience.
• Works within established procedures with a moderate degree of supervision.
• Identifies problems and relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Detail-oriented, organized, and excellent time-management skills.
• Intermediate Microsoft Excel and Microsoft Office Suite skills required.
• Inside sales experience and knowledge of the electronics industry are pluses.
• New hires are expected to be in person for the initial 2-3 weeks of onboarding; afterward, the role is hybrid (3 days in office, 2 remote).
• This role requires eligibility for an export license or U.S. Person status (U.S. citizens, lawful permanent residents, refugees, or asylees) due to International Traffic in Arms Regulations.

Benefits

• Competitive financial compensation, including various compensation plans.
• Medical, Dental, and Vision Insurance.
• 401k with matching contributions.
• Short-Term/Long-Term Disability Insurance.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
• Paid Time Off (including sick, holiday, and vacation).
• Tuition Reimbursement.
• Growth opportunities and more.

Pay

Annual hiring range: $35.96 - $43.95 per hour. Actual compensation may vary based on geographic location, work experience, education, and skill level.

Schedule

• Hybrid: 3 days in office (Purchase, NY), 2 days remote.
• Full-time role.