Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we serve those who design, build, and maintain outdoor spaces—from lawns and gardens to golf courses, sport fields, and more. We pride ourselves on knowing our customers and their business, providing a one-stop shop with extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. Our passion is delivering an outstanding customer experience, and we know our associates are key to this success.
About the role
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic, and consistently deliver the best overall customer experience. In this role, you will serve commercial and residential consumers in the green industry with a customer-obsessed mindset.
Responsibilities
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with questions and needs in person, via phone, or through online ordering
- Pull and prepare inventory orders for customer pick-up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to implement new technologies and ways of working to improve business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
Requirements
- Minimum of 1 year of experience in a retail or wholesale setting (preferred)
- Excellent customer service skills
- Bilingual proficiency (conversational English/Spanish preferred)
- Green industry experience or knowledge of landscape, nursery, or irrigation products (a plus)
- Willingness to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience (helpful)
- Ability to lift a minimum of 50 pounds
- High school diploma or equivalent (preferred)
Benefits
SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for eligible associates may include:
- Competitive compensation
- Medical, dental, and vision plans
- Paid time off and paid holidays
- DailyPay available
- 401k with company match
- Tuition reimbursement
- Lucrative associate referral program
- Company apparel and work boot vouchers
- Opportunity for advancement
- Paid training and business certifications
- Free counseling services/employee assistance program
- Life insurance and short- and long-term disability insurance
- Product discounts
- Most branches never work Sundays
Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.