Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win.

About the role

Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
• Operate company vehicles safely as needed to support branch operations and customer deliveries, in accordance with company policies

Requirements

• Minimum of 1 year experience in a retail or wholesale setting, preferred
• Excellent customer service skills
• Previous warehouse, inventory, retail or customer service experience preferred
• Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Demonstrates a willingness to learn new skills, adapt to new technologies, and continuously develop within the role
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• Valid driver's license with the ability to safely operate a company vehicle, as required for the position
• High school diploma or equivalent preferred

Pay

Hourly Pay Range: $15.62 - $20.67, based on qualifications and experience

Benefits

• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts

Most Branches never work Sundays!