Customer Sales & Serv Rep

About the role

Join a global industrial distribution company that offers more than just order-taking and complaint resolution. Partnering with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of innovative and reliable industrial products. Since 1923, we’ve ensured the right parts are in stock and delivered when customers need them. No prior knowledge of industrial distribution? That’s okay—we’ll train you.

You’ll provide expert assistance to customers on a wide range of questions and problems, building ongoing business relationships through repeated contact and consultation. Your ability to quickly and efficiently provide the right parts or solutions—especially during equipment breakdowns—will directly impact customer retention. Occasionally, you’ll use your mechanical aptitude to help solve customer problems or troubleshoot processes. This role is a great starting point for growth into sales or management, with a clear career path and countless success stories of employees advancing through the ranks.

Responsibilities

• Assist customers by phone and in person at our facility.
• Use your customer service skills to clarify needs, research solutions, and (after training) recommend parts.
• Focus on meeting and exceeding monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders, and provide post-order service.

Requirements

• Self-motivated with a drive to exceed expectations.
• Strong prioritization, multitasking, and sense of urgency.
• Pride in clear verbal and written communication.
• Interpersonal skills to build rapport with a diverse customer base.

Qualifications

• 6 months of customer service experience preferred.
• Desire to learn about industrial distribution products.
• Excellent telephone skills.
• Ability and eagerness to learn new systems and processes quickly.
• Comfortable with computers, including Microsoft Office (Outlook & Excel) and Google search.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record (MVR).
• SAP/ERP experience preferred but not required.
• Some knowledge of industrial distribution products or hydraulics preferred but not required.

Benefits

• Base salary and bonus opportunities.
• Health, vision, and dental coverage.
• 401(k) with company match.
• Paid vacation, sick time, and company holidays.
• Tuition reimbursement.
• Personalized training and development program.
• Career development and advancement opportunities.