Customer Retention Strategy Manager
Job Responsibilities
Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn
Lead projects that design and implement retention initiatives targeting specific customer segments or locations
Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts
Synthesize analytical findings into clear presentations that inform decision-making by business leaders
Requirements
Education and Work Experience:
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Business, Finance, Accounting, Economics, Statistics, Engineering, Math, Physical Sciences or related field (Preferred)
- 2-4 years 2+ years working on customer-facing products or programs, or otherwise in a capacity responsible for ensuring positive customer experiences or business outcomes (Preferred)
- 2-4 years 1+ years related business strategy experience. (Preferred)
Knowledge, Skills and Abilities
- Argument Development (Required)
- Communication (Required)
- Cross-Functional Project Management (Required)
- Customer Insights (Required)
- Customer Retentions (Required)
- Data Analysis (Required)
- Financial Analysis (Required)
- Collaborator Management (Required)
- Critical Thinking (Required)
Qualifications
At least 18 years of age
Benefits
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
Safety Sensitive Position
No
DOT Regulated Position
No
Travel
Yes
Pay Range
$86,200 - $155,500
Corporate Bonus Target
15%
Education and Work Experience
Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Knowledge, Skills and Abilities
- Argument Development (Required)
- Communication (Required)
- Cross-Functional Project Management (Required)
- Customer Insights (Required)
- Customer Retentions (Required)
- Data Analysis (Required)
- Financial Analysis (Required)
- Collaborator Management (Required)
- Critical Thinking (Required)
Qualifications
At least 18 years of age
Benefits
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
Safety Sensitive Position
No
DOT Regulated Position
No
Travel
Yes
Pay Range
$86,200 - $155,500
Corporate Bonus Target
15%