CUSTOMER RETENTION SPECIALIST - STATE FARM AGENT TEAM MEMBER
About the Role
We are seeking a dependable and confident Billing Specialist to join our team in our Arlington office. This role is ideal for someone who communicates clearly, stays organized, and can approach sensitive billing conversations with professionalism and empathy. You'll connect with customers, answer questions, solve problems, and help people get their accounts back on track.
Responsibilities
- Make outbound calls regarding past-due payments and account balances
- Answer incoming customer billing calls
- Explain billing statements, payment schedules, balances, and account activity
- Process payments and document customer interactions accurately
- Follow up on unresolved billing concerns and outstanding balances
- Assist customers with account updates and general service questions
- Work closely with the agency team to resolve billing or policy-related concerns
- Maintain accurate records in agency systems
- Complete additional customer service and administrative responsibilities as needed
Requirements
- Comfortable making outbound payment and follow-up calls
- Friendly but firm when discussing sensitive financial matters li>Clear written and verbal communication skills
- Strong listening, problem-solving, and customer service abilities
- Organized, dependable, and attentive to detail
- Able to manage multiple priorities with limited supervision
- Comfortable learning new technology and account-management systems
Qualifications
- Previous billing, collections, customer service, banking, or insurance experience is preferred
- State Farm or insurance experience is a plus but not required
- Able to work full-time from our Arlington office (remote and hybrid work are not available for this role)
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
Pay
$40,000.00 - $60,000.00 per year
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.
A Note from Mark: I opened my agency in 2015 after spending more than 20 years in the financial industry. Today, our team serves customers throughout Arlington, Euless, and the surrounding Tarrant County area. We are a high-performing, team-oriented agency focused on doing the right thing for our customers, believing in accountability, teamwork, and creating a positive environment where people feel supported.