Customer Retention & Growth Specialist - Fayetteville, NC

Customer Retention & Growth Specialist (Inside Sales) Fayetteville, NC Holmes Security Systems is seeking a motivated, technology-savvy, and customer-focused Security & Life Safety Account Consultant to join our growing team. This position is responsible for strengthening relationships with our existing customer base, identifying opportunities to enhance protection through additional products and services, improving customer retention, and delivering exceptional customer experiences. The ideal candidate enjoys building relationships, uncovering customer needs, recommending solutions, and helping customers protect what matters most. Responsibilities Manage and nurture relationships with existing residential and commercial customersConduct account reviews to identify opportunities for system enhancements, upgrades, and additional servicesPromote and sell security, fire, video surveillance, access control, automation, and life safety solutions to existing customersProactively contact customers regarding equipment upgrades, service improvements, and emerging technologiesSupport customer retention efforts by addressing concerns, resolving issues, and strengthening customer satisfactionPartner with service, installation, monitoring, and customer care teams to ensure an exceptional customer experienceMeet or exceed monthly retention, upsell, and revenue goalsMaintain accurate customer records and sales activity within CRM systemsStay current on industry trends, product offerings, and emerging technologiesFollow up on customer inquiries, referrals, and company-generated opportunitiesHelp customers maximize the value of their security and life safety investments Qualifications Strong communication, relationship-building, and consultative sales skillsAbility to identify customer needs and recommend appropriate solutionsExcellent problem-solving and customer service abilitiesStrong organizational skills with attention to detailComfortable working in CRM systems, Microsoft Office, and technology-based platformsSelf-motivated with a results-driven mindsetAbility to work independently and collaboratively within a team environment2+ years of sales, customer service, account management, or customer retention experience preferredExperience in security, technology, telecommunications, home services, or related industries is a plusAbility to pass a criminal background check Success Measures The Successful Candidate Will Be Evaluated On Customer retention performanceUpsell and cross-sell revenue growthCustomer satisfactionAccount engagement activityAchievement of individual and team sales goals Benefits Competitive salary plus UNCAPPED COMMISSIONComprehensive benefits packageHealth insuranceDental insuranceVision insurancePaid time off401(k) retirement planProfessional development and training opportunitiesFun and rewarding work environment About Holmes Security Systems Founded in 1908 by Oliver Wendell Holmes, Holmes Security Systems has grown to become one of the region's leading providers of security and life safety solutions. As a family-owned company, we are proud to offer industry-leading technology combined with personalized service and a hometown touch. Our continued success is built on the quality of care we provide our customers, which inspired our longtime tagline: "There's No Place Like Holmes." If you value meaningful work, take pride in helping others, and want to be part of a team committed to protecting our community, we invite you to apply. Powered by ExactHire: 207344