Customer Resolution Specialist
About the role
The Customer Resolution Specialist provides responsive, accurate, and compassionate support to healthcare providers and clients regarding claims, billing, and payment status. This role owns each inquiry from initial contact through the best available resolution by listening carefully, researching across multiple systems, identifying the next action, communicating clearly, and following through. The Specialist balances efficiency with sound judgment and creates confidence—even when the answer is complex or immediate resolution is not possible.
Responsibilities
- Manage inbound calls and written inquiries from providers and clients with a warm, confident, professional, and composed service voice.
- Manage inquiries from inception through conclusion, including outreach to other departments, coordination of next steps, and timely updates to the provider as necessary.
- Take ownership of each inquiry by clarifying the need, researching the full history, evaluating available information, and determining the appropriate resolution or next step.
- Use multiple systems, resources, policies, and workflows to investigate billing, claim, and payment-status questions rather than relying only on scripts or the first available answer.
- Think critically to identify missing information, inconsistencies, root causes, potential downstream impacts, and opportunities to prevent repeat contacts.
Pay
The pay range for this position is $25.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tampa, FL.
Location
Office Location: Tampa, FL 33609. This is a Contract position based out of Tampa, FL.
About TEKsystems
TEKsystems is a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong working with over 6,000 clients, including 80% of the Fortune 500 across North America, Europe and Asia, TEKsystems provides Full-Stack Technology Services, Talent Services, and real-world application. As an Allegis Group company, TEKsystems drives change with progressive leaders.
Application Deadline: This position is anticipated to close on Sep 30, 2026.