Customer Resolution Specialist

Role summary / purposeInteracts with customers and provides information in response to inquiries about accounts, products, and services. This role involves managing customer relationships at a level of complexity that typically requires up to two years of directly related study, training, and/or experience.Key responsibilitiesTakes care of and settles customer complaintsAnswers customers' questions regarding product or service operation and maintenanceReceives and processes orders and applicationsProvides information concerning pricing, changes in service, discontinuance, and shippingTalks with internal and external customers by phone or in person to ensure the best service possibleConsults with customers to obtain information and explain available servicesInvestigates and corrects errors, following customer and company recordsPerforms program data management activities as needed, including running reports and updating dataAdjusts complaints concerning billing or services renderedRefers complaints of product or service failure to appropriate departments for investigationCoordinates customers' service needs with other departments as required to ensure customer serviceMay solicit sale of new or additional services or productsRequirements - education & experience5-7 years of directly related experienceRequired skillsProficiency with Microsoft WordProficiency with Microsoft OutlookProficiency in Microsoft ExcelProblem-solving abilityAbility to work independently Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions. If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.