Customer Resilience Manager

About the role

For our client, we are seeking a Customer Resilience Manager to join the team of a leader in the Enterprise Technology space. This role will focus on strengthening customer relationships, driving proactive engagement, and ensuring a seamless experience for enterprise clients across the full lifecycle. The position partners closely with internal teams to anticipate issues, align success plans to customer goals, and maintain high levels of satisfaction and retention. It is well suited for a customer-focused leader who can balance strategic account oversight with hands-on execution in a fast-paced, technology-driven environment.

Responsibilities

• Become familiar with account background and stakeholder expectations
• Ensure timely communications to support high customer satisfaction
• Develop and drive success plans aligned with customer goals
• Tailor customer experiences for comprehensive service delivery
• Monitor client environments for proactive issue management
• Own the entire customer journey from onboarding to renewal

Qualifications

• Bachelor's degree in a related field preferred
• 8+ years in customer success or technical account management
• Proven experience with global enterprise account management
• Excellent verbal and written communication skills
• Strong customer orientation and proactive engagement
• Ability to lead cross-functional team initiatives

Benefits

• Eligible for bonus potential
• Equity options available
• Comprehensive benefits package
• Opportunity for professional development
• Flexible work arrangements, including occasional travel