Customer Renewals Specialist

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

About the Role

As a Customer Renewal Specialist at Automation Anywhere, you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders. Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success.

Location: San Jose, CA (3 to 4 days in office)

Responsibilities

• Meet or exceed assigned objectives and quotas for renewal business
• Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
• Work closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
• Identify "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
• Educate and effectively communicate the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
• Maintain, update, and manage all Salesforce.com renewal opportunities

Requirements

• 4+ years of Renewal or Customer Retention experience, carrying a quota
• Experience in pricing and negotiating enterprise-sized contracts
• Experience using Salesforce.com as CRM required
• Software Sales experience; SaaS or subscription sales is preferred
• Experience and knowledge of AI, Automation, and/or APA preferred

Skills

• High problem-solving ability to learn and adapt quickly, while being a self-starter
• Team-oriented with the ability to succeed in an entrepreneurial environment
• Committed, enthusiastic, and coachable with a desire to thrive in a sales environment
• Strong presentation and communication skills (verbal, written, and listening)
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Pay

The on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity.

Benefits

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• Designated “Best Place to Work” for 2 years in a row
• Newsweek’s Top 100 Most Loved Workplaces in America 2023