Customer Reliability Engineer

About the role

The Data Center Operations Team at Fluidstack is responsible for operating at the scale of a nation, managing power usage equivalent to some countries, and ensuring named customer workloads meet their Service Level Agreements (SLAs).

Responsibilities

• Own reliability for named customer workloads: their clusters, their SLAs, their escalations.
• Debug across the full stack, hardware to fabric to scheduler, when a training run degrades.
• Run customer-facing incident communication with technical depth and no spin.
• Turn recurring customer pain into engineering fixes with the production teams.

Requirements

• You have supported large-scale compute customers (HPC, cloud, or AI labs) at a technical level.
• You debug distributed systems methodically across layers you don't own.
• You have written incident updates customers trusted more after reading.
• You push internal teams to fix causes, not symptoms, and follow up until they do.
• Bonus: Experience with GPU training workloads, InfiniBand or RoCE, Slurm or Kubernetes, and NCCL debugging.

Qualifications

• Commitment to pay equity and transparency.
• Equal opportunity employer.
• Prioritizes diversity and inclusion.

Skills

• Experience with large-scale compute environments.
• Strong debugging skills across distributed systems.
• Effective communication and incident management.
• Problem-solving and root cause analysis abilities.

Benefits

• Competitive compensation range: $208K - $269K.
• Comprehensive benefits package.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation Range: $208K - $269K.

Schedule

Flexible work schedule to accommodate global operations.