Customer Relationship Manager

About the role

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Responsibilities

• Serve as a Customer Relationship Manager (CRM) supporting customers at PD ALTESS.
• Provides full life cycle support including documentation, project management and relationship management for customers at PD ALTESS.
• Works closely with the engineering team to deliver customer requirements.
• Negotiates and prepares Service Agreements.
• Prepares cost estimates and tracks project budget.
• Creates and monitors project plans for various customer requirements.
• Provides interface between PD ALTESS and technical teams to manage projects to schedule.
• Uses ServiceNow system to enter and monitor customer requirements.
• Coordinates and participates in customer meetings and clearly communicates project status and issues to customers.
• Basic cybersecurity knowledge is preferred.

Requirements

• Minimum of 2 years of experience providing project management support in an IT environment.
• Bachelor’s degree.
• Secret clearance preferred.

Skills

• Excellent verbal and written communication skills.
• Proficient with Excel.
• Strong project management skills with ability to manage multiple projects.
• Experience with project management tools for planning, budgeting, execution, tracking progress, identifying and mitigating risks.
• Experience with agile methodologies to deliver custom development solutions or manage maintenance and support of applications.
• Experience managing stakeholder expectations and delivering regular project status updates.
• Experience using ServiceNow.