CUSTOMER RELATIONSHIP MANAGER/ APPT COORDINATOR HYUNDAI OF TRACY

About the Role

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days — each year we look to provide the very best insurance we can offer
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered
• Life Insurance provided for and paid by Cardinale Automotive Group

Responsibilities

• Works with department managers to develop and administer the dealership's customer relations program.
• Communicate, build, and maintain strong relationships with customer by phone, email, text and in person.
• Work with sales and service to ensure that post-sale/service customer contacts are made and that updated files are kept on all customers.
• Manage appointment calendars and optimize scheduling.
• Assists in resolving customer complaints.
• Coordinate all manufacturer and internal customer follow-up programs.
• Report dealership ratings on all factory-generated surveys.
• Prepare weekly and monthly reports on the status of customer satisfaction in the dealership.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.

Qualifications

• Previous customer service experience
• Excellent verbal and written communication skills
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• High School diploma or equivalent; additional education in business, communications, or related field is a plus
• Positive and hardworking personality
• Valid driver's license