Customer Relationship Management Lead - U.S. Office Lab Plant

Overview

The Customer Relationship Management Lead serves as the primary interface between the Global Real Estate & Corporate Security function and senior business stakeholders, including the Global Medical Office (GMO) and other corporate functions.

This role ensures strong alignment between business priorities and real estate, facilities, and security solutions across U.S. office, laboratory, and manufacturing environments. The leader drives stakeholder engagement, communication, and prioritization, enabling effective execution of high-impact projects and portfolio initiatives.

This role reports to the Head of US Office, Lab & Plant Real Estate & Corporate Security.

Success Profile

• Act as the primary point of contact for assigned executive stakeholders, including GMO and functional leadership teams.
• Build strong, trusted relationships to understand business priorities, growth plans, and operational needs.
• Translate business strategy into real estate, facilities, and security priorities.
• Provide proactive guidance on portfolio implications, risks, and opportunities.
• Serve as a key collaborator across operations, marketing, project management, and executive leadership teams.
• Ensure alignment and coordination across Real Estate, Design & Construction, Facilities, and Corporate Security functions.
• Facilitate prioritization of projects based on business impact, timelines, and resource availability.
• Act as the central integrator to ensure seamless execution across functions.
• Keep stakeholders informed on priority and high-growth projects, including timelines, milestones, and time-to-market metrics.
• Provide clear, consistent communication on project status, including progress, delays, risks, and mitigation plans.
• Ensure transparency around portfolio priorities, capital investments, and delivery timelines.
• Develop executive-level communications, dashboards, and reporting to support decision-making.
• Identify and escalate risks, delays, and issues requiring leadership attention.
• Carefully coordinate cross-functional responses to resolve challenges and maintain project momentum.
• Ensure timely communication of escalation items, including impacts and recommended actions.
• Drive accountability across teams to meet commitments and timelines.

Rewards

• Competitive compensation and benefits package
• Flexible, choice, and support to help you be at your best
• Opportunity to recognize and reward dedication and passion

Connect

• Learn more about Fresenius Medical Care's commitment to patient care and mission
• Explore career opportunities within the company