Customer Relationship Assistant

About the role

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Responsibilities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships.
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offer product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies.
• Play an active role in assisting the customer with problems or questions.
• Build, develop and maintain partnerships with team members to enhance the customer experience.
• Be an active participant in your own personal and professional development.
• Complete required training in a timely manner.

Requirements

• A high school diploma or general education degree (GED).
• Two to three years bank-related experience and/or training.
• Or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Qualifications for Success

• A high school diploma or general education degree (GED).
• Two to three years bank-related experience and/or training.
• Or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Benefits

• Competitive Salary
• Personal paid time off, as eligible
• Paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

Schedule

Cape Girardeau, Branson, Ozark, and Bolivar West locations operate Monday through Friday from 8:00 AM to 5:00 PM.

Pay

Competitive salary based on experience and qualifications.

Benefits

• Medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

Skills

• Customer service skills
• Cash handling skills
• Banking knowledge
• Product knowledge
• Problem-solving skills
• Communication skills

Benefits

• Personal paid time off, as eligible
• Paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

Location

Cape Girardeau, Branson, Ozark, and Bolivar West locations.

Equal Opportunity Employer

The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.