Customer Information Assistant

Essential Job Duties

• Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.
• Answers the phone in a manner that is consistent with the R.I.S.E. values, providing requested information and transferring calls as appropriate within the confidentiality standards.
• Directs patients and visitors to appropriate hospital departments or services.
• Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.
• Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.
• Provides patient transportation as appropriate.
• Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested.
• Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.
• Supports the registration process at Hackerman-Patz House as needed.

Educational/Experience Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Two years of previous customer service experience, preferably worked in a healthcare environment.
• Demonstrates effective communication skills both verbal and written.
• Must demonstrate basic personal computer and typing abilities (35wpm).
• Medical terminology knowledge recommended.

Required License/Certifications

None

Working Conditions, Equipment, Physical Demands

• There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
• Physical Demands – Light

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance.
• Retirement Plan w/employer contribution.
• Paid Time Off.
• Tuition Assistance Benefits.
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full time employees
• Wellness Programs/Employee Assistance Programs and more

Pay Range

$17.50 - $23 USD

Luminis Health Benefits Overview

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

*Benefit offerings based on employment status

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