Customer Relations Specialist, PSA (Work Onsite)

About the role

The Customer Relations Specialist position is within the PSA Customer Relations team at Collectors, a leader in innovative technology for collecting and authenticating collectibles.

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using the department protocols to our customers.
• Solves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalates unresolved issues to the appropriate lead/supervisor.

Requirements

• A high school diploma or equivalent; a college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.

Qualifications

• Ability to lift, carry, and move materials up to 40 pounds.
• Computer Use: Typing, mouse work, and sitting for extended periods.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Skills

• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Problem-solving skills.
• Detail-oriented.
• Team player.

Benefits

• Health Insurance: Medical, Dental, and Vision.
• Additional Benefits: Fertility, commuter, and educational assistance benefits.
• 401(k) Matching Plan: Competitive matching plan.
• Vacation: Paid vacation.
• Holiday Pay: Ten company paid holidays.
• Employee Discounts: Discounts on select grading services for approved submissions.
• Flexible Hours: Flexible schedules with varying shifts.

Pay

The reasonable estimated hourly rate for this position is $19.50 - $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Schedule

This is an onsite position and requires you to be onsite 5 days per week.

What You'll Need

• Be authorized to work in the United States.
• Be able to pass a background check.
• Have knowledge of Google Workspace systems and Salesforce.

Equal Opportunity Employer

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.