Customer Relations Specialist I, PSA (Temp-To-Hire)

Job Summary

The Customer Relations Specialist will play a crucial role in providing exceptional customer service to collectors through the PSA Customer Resource Center. Reporting to the Customer Relations Supervisor, this position requires strong customer relations skills, problem-solving abilities, and attention to detail.

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using the department protocols to our customers.
• Solves queries by clarifying the customer's issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Requirements

• A high school diploma or equivalent; a college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.

Qualifications

• High school diploma or equivalent.
• College degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.

Skills

• Discretion and sound judgment.
• Collaboration with Operations and other departments.
• Customer response resolution.
• Information accuracy and completeness.
• Problem-solving and query resolution.
• Account maintenance and order tracking.
• Issue escalation to supervisors.

Benefits

Collectors is committed to creating a diverse and inclusive workplace. We strive to provide a supportive environment where everyone feels valued and respected. We are dedicated to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.

Pay

The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Schedule

The Customer Relations Specialist will work full-time onsite 5 days a week from our Santa Ana, CA office from 8am-4:30pm.