CUSTOMER RELATIONS SPECIALIST (Cruise Services)

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: General Description (could be About the role). Duties and Responsibilities (Responsibilities). Minimum Education And Experience Requirements (Requirements). Preferences (Qualifications? maybe Skills). Also includes Competencies (maybe Skills). Also includes Work Environment (Physical Demands, Unavoidable Hazards) maybe not needed. Also includes Special Information (County Core Values, ADA, etc.) which is boilerplate to remove. Also includes "Must be able to work on the weekends & holidays*" which is schedule info. Also "Provide hands-on cruise operations support during peak periods; work on weekends as needed and on-call 24/7; maintain regular and predictable attendance." That's schedule info. So we can include a Schedule section. Pay: not mentioned. Benefits: not mentioned. So we omit Benefits and Pay. We need to avoid repeating job title as heading. The title is Customer Relations Specialist at Port Everglades. Not to repeat. We need to include metadata like Job ID? Not present. There's "This announcement will remain open until a sufficient number of applications are received and may close at any time." That's minor metadata; we can fold into a short

maybe under About the role or separate? Probably include a short paragraph about posting open until sufficient applications. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all duties, responsibilities, requirements, preferences, competencies, work environment physical demands, unavoidable hazards, schedule info, etc. But we must not include boilerplate like EEO, ADA, County Core Values, copyright, etc. Also remove duplicated lines. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide sections: About the role (General Description). Responsibilities (Duties And Responsibilities). Requirements (Minimum Education And Experience Requirements). Qualifications (Preferences + Certifications? maybe combine). Skills (Competencies). Schedule (weekends/holidays, on-call 24/7). Work Environment maybe not required as a heading unless we have specific content; we have Physical Demands and Unavoidable Hazards. Could include a section "Work Environment" with those details. The instruction says include a section ONLY when posting has real, specific content for it. So we can include Work Environment. We must not include Benefits or Pay if not present. We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to preserve all substantive information: that includes the list of duties (many bullet-like sentences). We need to format them as

  • . The duties are many sentences separated by periods. We'll need to split them into list items. Ensure we keep all details. Similarly for requirements: Minimum Education And Experience Requirements: "Requires four (4) years of experience in customer relations, including two (2) years of experience dealing with major cruise lines, airlines, or other relevant business entities." Also "Must possess valid Florida Driver's License." "Ability to secure and maintain a Transportation Worker Identification credential (TWIC) within 60 days of employment and for the duration of employment." "Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment." Preferences: list of items: Associate's degree or higher in Customer Relationship Management, Hospitality Management, Public or Business Administration, or closely related field; NCSA Certified Customer Service Professional (CCSP) or equivalent; Project Management Professional (PMP); Hospitality and Tourism Specialist Certificate; 2 years of experience with budget development; Microsoft Office Specialist Certificate (Excel at MOS Expert or Master Level); 1 year of Business Analytics experience; Multilingual - written/verbal (Dutch, French, German, Italian, Mandarin, Portuguese, or Spanish). Competencies: list of competency names with descriptions. We'll need to capture each competency and its description. Could format as
    • Manages Complexity: description...
    etc. Work Environment: Physical Demands description; Unavoidable Hazards description. Schedule: Must be able to work on the weekends & holidays*; also "Provide hands-on cruise operations support during peak periods; work on weekends as needed and on-call 24/7; maintain regular and predictable attendance." Also "It is expected that the job holder will work outside of their regular work schedule, including weekends, as needed." So schedule info. About the role: General Description paragraph plus maybe the note about announcement open until sufficient applications. We need to avoid duplication: there are duplicated sentences like "Works under general supervision, independently developing work methods and sequences." appears twice. We should keep only one instance? The instruction says remove duplicated lines. So we need to deduplicate. Let's extract substantive content. First, General Description: "This position is responsible for administrative work and maintaining the relationships between the Port Everglades Department and its customers. Work involves assisting the Cruise Services Manager in planning, coordinating, and carrying out the cruise customer relations functions of the Port Everglades Operations Division. It is expected that the job holder will work outside of their regular work schedule, including weekends, as needed. Work involves being in the field, interfacing with cruise line agents, representatives, government officials, port users, and vendors to facilitate the resolution of problems and optimize the delivery of services. Assignments are received from the Cruise Services Manager in the form of broad instructions or general program objectives. Work is performed with considerable independent judgment within established guidelines. Works under general supervision, independently developing work methods and sequences. Performs responsible administrative work maintaining sound working relationships between the agency and its customers." Note duplicate "Works under general supervision, independently developing work methods and sequences." appears also later in the text (maybe duplicate). We'll keep one. Now Duties And Responsibilities: list of functions. Let's extract each sentence as a duty. "Promote SunSational Service and focus on providing a hospitable environment for facility users." "Maintain ongoing working relationships with various organizations and coworkers." "Attend trade shows and requisite events, attend meetings with existing/potential partners, and participate in community outreach programs as requested" "Assist the Cruise Services Manager with event requests and coordination of meetings, events and activities being held in Cruise Terminals on non-traditional cruise ship days." "Report any potential hazards, that could impact guests or workers, to appropriate agency management and Risk Management." "Liaison with taxis, vans, and other vendors" "Respond to various requests/issues/inquiries from partners, agencies, and guests." "Recommend modifications to improve the agency and customer experience." "Research and collect data annually." "Assist Cruise Services Manager with site inspections of the cruise terminals, adjacent berths, and parking areas to ensure customers are getting the services needed and complaints are being resolved." "Ensure elevators, escalators, and other relevant equipment are working properly; if not, report through the appropriate channels." "I dentify the need for additional/new signage and request through the Facilities Maintenance Division." (typo: "I dentify" should be "Identify". We'll keep as is but maybe correct? We should preserve original text; but it's a typo. Probably we should keep as is? The instruction: preserve ALL substantive information; do not invent or summarize away detail. Changing typo could be considered inventing? Safer to keep as is. We'll keep "I dentify". "Create content for/run accurate schedules on port DMS (Dynamic Message Signs)." "Advise and coordinate with customers, vendors, and partners on various operations, marketing, and customer relations matters." "Attend maritime-related business meetings and collaborate with the Operations Supervisor to ensure the safety of guests and employees." "Conduct solicitation meetings with prospective clients to encourage using Port Everglades for cruises; respond to inquiries from prospective clients." "Receive complaints and/or requests from cruise line agents and representatives concerning operational issues; evaluate concerns and interface with appropriate Port personnel/area to resolve them." "Coordinate and maintain detailed analytical records of meetings with cruise line agents and representatives." "Monitor the Port's cruise passenger operations and work closely with the Convention Center, External Affairs, BSO, Security, Parking Coordinator, and other key personnel/areas to efficiently and smoothly manage cruise operations." "Prepare various status reports and provide input to budget development." "Provide hands-on cruise operations support during peak periods; work on weekends as needed and on-call 24/7; maintain regular and predictable attendance." "This job involves a lot of walking, standing, and exposure to the elements." "Ability to establish and maintain effective working relationships with the general public, coworkers, elected and appointed officials, and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, or political affiliation." "Perform related work as required." Now Competencies list: "Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options." "Cultivates Innovation: Creates new and better ways for the organization to be successful. Offers creative ideas, finds unique connections between previously unrelated elements. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner." "Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans." "Drives Results: Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way." "Interpersonal Savvy: Relates openly and comfortably with diverse groups of people. Takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds." "Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports." "Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly." Now Work Environment: Physical Demands: "Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy." Unavoidable Hazards: "Involves routine and frequent exposure to traffic; moving machinery." Now Schedule info: we have "Must be able to work on the weekends & holidays*" (note asterisk maybe footnote). Also "It is expected that the job holder will work outside of their regular work schedule, including weekends, as needed." Also "Provide hands-on cruise operations support during peak periods; work on weekends as needed and on-call 24/7; maintain regular and predictable attendance." Also earlier "Work involves being in the field..." but that's not schedule. We'll combine schedule info into a section. Now About the role also includes note: "Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time." We'll include as a short paragraph. Now we need