Customer Relations Specialist

We are a national organization in the funeral planning and cremation services industry seeking a Customer Relations Specialist for a full-time temp-to-hire opportunity in the Fort Lauderdale and Plantation, FL area. This role is ideal for a customer-focused professional who enjoys building relationships, resolving concerns, and helping customers make important decisions with empathy and professionalism. The work environment is professional, team-oriented, and supportive, with leadership that values strong communication, service quality, and long-term customer loyalty.

About the role

This is not a cold-calling sales position. You will support existing customers with questions, billing matters, service concerns, and cancellation requests while identifying solutions that improve satisfaction and retention. This is a strong opportunity for someone seeking stability, growth potential, and the chance to make a meaningful impact in a customer care role.

Responsibilities

• Provide exceptional bilingual customer service to existing customers by phone in English and Spanish.
• Handle inbound and outbound calls related to customer concerns, billing questions, account updates, and cancellation requests.
• Listen carefully to customer needs, de-escalate sensitive conversations, and recommend appropriate solutions.
• Support customer retention by presenting available options while maintaining a positive customer experience.
• Accurately process cancellations when necessary in accordance with company policies and procedures.
• Document customer interactions thoroughly and collaborate with internal teams to resolve issues efficiently.

Pay

$22.00 to $24.00 per hour, based on experience.

Schedule

• Full-time, primarily Monday through Friday.
• Flexibility required to support multiple U.S. time zones.
• Employees rotate into later shifts approximately 2 to 3 days per week, typically 12:00 PM to 9:00 PM.

Benefits

• For temporary assignments lasting 13 weeks or longer: major medical, dental, vision, 401k, and any statutory sick pay where required.
• Opportunity to grow with an established national organization.