Customer Relations Specialist - Boulder YMCA

About the role

The YMCA of Northern Colorado is seeking a customer service specialist to welcome members, answer questions, give tours, and help individuals and families understand and access Y offerings.

Responsibilities

• Welcome our members.
• Answer questions.
• Give tours.
• Help individuals and families understand and access Y offerings.
• Other duties as assigned.

  Requirements

  • Reliable and committed to arriving on time for every shift.
  • Customer Service and Sales Experience.
  • Professional, alert, courteous, and tactful.
  • Spanish proficiency preferred (additional 10% pay differential for Spanish and English fluency).
  • Intermediate computer skills required.

    Qualifications

    This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

    Physical Demands/Functional Attributes

    • Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
    • Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
    • Bending: Bending legs at knee to come to a rest on knee or knees.
    • Crouching: Bending the body downward and forward by bending leg and spine.
    • Reaching: Extending hand(s) and arm(s) in any direction.
    • Standing: Particularly for sustained periods of time.
    • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
    • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
    • Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
    • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
    • Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
    • Visual Acuity: Close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
    • Working Conditions: The worker is subject to noise (10+ hours/week).
    • Free Family Membership (10+ hours/week).
    • Program discounts.
    • Generous retirement benefits - 12% after eligibility is met.
    • Employee Assistance Program.
    • Paid Sick Time.
    • Childcare benefits of more than $5000 are considered taxable income and will be processed accordingly.
    • Limitations and restrictions apply to some programs.
    • USD $16.82 - USD $16.82 /Hr.