Customer Relations Specialist

Responsibilities

• Leading CR process management at assigned stores by observing, installing, and training approved processes.
• Call sales customers to follow up on their experience and satisfaction with their vehicle.
• Listens to incoming calls and coach team members on improving their customer communication skills.
• Provide assistance with administering Employee Satisfaction Survey programs.
• Draft response letters to the DOJ as necessary.
• Maintain a working knowledge of the Performance Dashboard.

Qualifications

• Excellent time management skills.
• Available on Saturday.