Customer Relations Specialist
Benefits
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
- Scheduling and organizing appointments for customers
- Dispatching technicians to job sites
- Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
- Answering and transferring callers to the appropriate department and staff member
- Taking and distributing messages as needed
- Updating and keeping customer and company information current
- Performing general clerical and administrative functions
- High school diploma or equivalent
- Experience and physical ability to perform all modern business office roles
- Excellent telephone and customer service skills
- General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
- Able to handle multiple tasks efficiently and timely
- Able to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
- Strong organizational skills required
Responsibilities
Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.
Duties Include
Job Qualifications
Compensation
Compensation: $18.00 - $22.00 per hour
Family Owned Company
We have opportunities for a career waiting for you. If you’re looking for a career that offers job stability, strong pay, excellent benefits and more, then you’ve come to the right place!
Tools and Equipment
We provide both our office and technical team members with the tools needed to do their job to the best of their ability. Our technicians are provided uniforms and even company vehicles to handle their commute.
Training and Growth
We provide ample on-the-job training using the best practices in the industry. External opportunities are available through our network of manufacturers and distributors.