Customer Relations Specialist

About the role

We are seeking a confident and motivated team player to join our Customer Service Department. At US Environmental, our customer service team sets us apart from the competition by being responsive and creative. The ideal candidate will be friendly, diplomatic, and organized, working with clients and team members to ensure orders are filled accurately and in a timely manner. A positive attitude and enthusiasm to learn about our equipment, including applications and specifications, are essential.

Responsibilities

• Answer incoming calls and communicate with clients and associates regarding questions, orders, and/or forwarding calls to the appropriate department. Daily
• Input and print new orders, make changes including cancellations, additions, subtractions, transfers, and stop rentals. Daily
• Enter orders into our operating software Alert IMS. Daily
• Communicate essential information to technical, sales, purchasing, and delivery/shipping teams via face-to-face discussions, inter-office phone calls, email, or video conferencing. Daily
• Follow up with clients to provide information or solicit needed documents, order confirmations, quotes, or other essential information. Daily
• Facilitate inter-office transfer of equipment. Daily
• Assist inventory and accounting associates in ensuring inventory transactions are recorded accurately. Weekly / Monthly
• Perform all reasonably assigned tasks as requested.

Requirements

• High school diploma
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products: Word, Excel, and Outlook

Preferred Experience, Skills & Abilities

• Customer service experience
• Experience with and/or enthusiasm to learn about environmental technology and applications

Benefits

• Full health, dental, and vision insurance for all full-time employees
• 401k retirement plan