Customer Relations Specialist
About the role
We are seeking an ambitious, energetic individual to join our team as a Customer Relations Specialist. This role is perfect for someone who thrives on managing multiple tasks while delivering world-class customer service. You’ll support our sales force and management team while thinking beyond the immediate scope of the job to understand the bigger picture of the company.
The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, and continuous improvement. We strive to create an environment where employees can thrive and contribute to our mission of providing exceptional products and services.
Established in 1895, the company grew from 30 employees in 2005 to over 240 today. Locations include Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, and Charlotte, NC. We distribute rigid packaging products and industrial filtration, and our recently renovated corporate office/warehouse is in Addison. Privately owned, we focus on autonomy, connectedness, and confidence in your role.
Culture highlights: strengths-based approach to leverage what employees enjoy and excel at; 2–4 structured one-on-one meetings per year (replaces traditional performance reviews); mentorship and guidance from experienced leaders; committees: Culture Committee and Cary Cares; Fun Fridays, Weekly Yoga, and other events; core values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together. People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers.
Responsibilities
- Drive repeat business by making exceptional service a priority; respond promptly and professionally to customer inquiries via phone and email
- Efficiently process orders and transactions
- Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners
- Ensure accurate and timely order fulfillment by collaborating with sales and warehouse teams
- Improve overall customer experience and service efficiency by working cross-functionally
- Resolve customer complaints and issues diplomatically and effectively
- Maintain accurate and organized customer records in the CRM system
- Recommend new products or services by identifying relevant features and benefits
- Continuously seek opportunities to enhance customer satisfaction and loyalty
Qualifications
- Bachelor’s degree required
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Proficiency in Microsoft Office Suite and customer service software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with high accuracy in order processing
- Knowledge of packaging materials and products is a plus
- Bilingual (Spanish/English) is a plus
Benefits
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- Short-Term Incentive Plan
- Company-Funded Profit Sharing
- HRA & Cafeteria Plan
- Seasonal Company-Sponsored Events
- Work/Life Balance Initiatives
- Childcare Reimbursement Program
- 9/80 Scheduling Option (after 1 year)