Customer Relations Specialist

Position Summary

The Customer Relations Specialist is a key customer-facing role within the Customer Operations & Relations team, responsible for delivering seamless and positive business-to-business customer experience. This role blends sales support, customer service, and operational execution, acting as a primary liaison between customers and internal teams.

Essential Duties and Responsibilities

• Serve as the primary point of contact for customer inquiries, sales requests, and account support.
• Process customer orders, acknowledgements, and shipping communications, including EDI transactions and ASN validation.
• Prepare and distribute sales quotes, pricing, and product information to customers and internal stakeholders.
• Support inbound and outbound sales efforts by identifying opportunities to promote and upsell products based on customer needs.
• Build strong customer relationships through proactive communication and problem resolution.
• Act as a liaison between customers and internal departments to ensure alignment on orders, timelines, and expectations.
• Provide training and guidance to customers on processes, systems, and product offerings.
• Maintain high levels of accuracy in customer data, pricing, and order entry.
• Track and manage OEM and customer-specific performance metrics.
• Identify and drive continuous process improvement opportunities across customer operations workflows.
• Support accounts receivable activities, including communication and follow-up on outstanding balances.
• Communicate credit terms, pricing structures, and lead times in accordance with company policies.
• Partner closely with Sales, Supply Chain, Finance, and IT to resolve issues and improve processes.
• Support system enhancements, ERP and CRM usage, and technology implementations as a business partner.

Qualifications

• Associate degree or equivalent experience preferred (2+ years relevant experience acceptable in lieu of degree).
• 2+ years of experience in B2B customer service, inside sales, or sales operations.
• Proven experience managing customer relationships via phone and email in a high-volume environment.
• Strong data entry and data management accuracy required.
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages, is required.
• Excellent communication and collaboration skills, with the ability to work effectively across Engineering, Sales, Manufacturing, and customer-facing teams.
• Experience supporting system implementations or technology-driven process improvements preferred.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in heavy equipment, industrial equipment, OEM, or manufacturing environments preferred.
• Experience in high-growth or small-company environments is strongly preferred.

About Sy-Klone

At Sy-Klone, you’ll have the opportunity to make a meaningful impact while building your career with an innovative, growing global company. When you join our team, you'll:

• Grow with a Global Leader – Play a key role in expanding a trusted global brand that partners with leading OEMs and customers around the world.
• Collaborate with Industry Experts – Work alongside talented professionals in a culture that values innovation, teamwork, and continuous improvement.
• Advance Your Career – Enjoy competitive compensation, performance-based bonus opportunities, comprehensive benefits, and ongoing professional development in a growing organization.
• Turn Ideas into Results – Your expertise and creativity will directly influence products, customer experiences, and the future direction of our business.

Why Join Sy-Klone?

For more information, visit us online at https://www.sy-klone.com.