Customer Relations Specialist

About the role

The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage.

Responsibilities

• Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
• Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
• Create and deliver accurate repair and sales quotations
• Create error-free shipping documents, purchase orders, and work orders
• Maintain detailed work order notes and communicate updates to all required parties
• Review daily order status reports and proactively identify and resolve issues
• Work cross-functionally across all repair lab locations and external vendors to meet turnaround times

Requirements

• Exceptional attention to detail and respect for timelines
• Strong critical-thinking skills and sound judgment
• Self-motivation, accountability, and a strong sense of ownership
• Integrity, energy, creativity, and a positive attitude
• A collaborative, team-first mindset
• Clear, professional written and verbal communication skills
• Comfort with technology, including Office 365, iPad use, and general computer proficiency

Qualifications

Healthcare industry experience is a plus.