Customer Relations Specialist

About the role

We are looking for a Customer Relations Specialist to support excellent customer service, customer retention, and new customer acquisition. You will serve as a main point of contact for our customers by handling inbound and outbound sales and service-related calls, resolving issues, determining customer needs, offering appropriate products and services, closing sales, and maintaining accurate customer records.

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data, including setting up new accounts and maintaining related data

Requirements

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED (preferred)
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Benefits

• Medical, dental, and vision (eligibility after 30 days of employment)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

About the company

Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas, fuel oil, and related products and services. The company serves approximately 1 million residential, commercial, governmental, industrial, and agricultural customers through about 700 locations across 42 states.