Customer Relations Specialist
Responsibilities
Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times.
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers.
Effectively manage customer account data which includes setting up new accounts and maintaining related data.
Qualifications
- Minimum of 1 years of experience in a customer service role (preferred)
- Training willing will be provided
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Able to multi-task and prioritize assignments in a team environment
Benefits
Why join the Suburban Propane team?
- Competitive pay plus incentive potential
- An outstanding benefits package including:
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenure
- A 401(k) with company match and immediate vesting
- New employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
Pay & Schedule
$16.80 - $21.00 an hour dependent on experience
This position may be eligible for overtime pay based on business needs.
Application Information
Applications will be accepted until the position is filled.
To learn more about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/
For additional information on Suburban Propane, please visit: https://jobs.suburbanpropane.com/