Customer Relations Specialist

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data

Requirements

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Able to multi-task and prioritize assignments in a team environment

Qualifications

• Ability to multi-task and prioritize assignments in a team environment
• Ability to handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Effective management of customer account data which includes setting up new accounts and maintaining related data

Skills

• Customer Service
• Customer Relationship Management
• Proactive Sales
• Computer Skills (Microsoft Office)
• Data Entry and Report Analysis
• Multi-Tasking and Prioritization

Benefits

• Medical, dental, and vision coverage (eligibility after 30 days of employment)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

Pay

$16.80 - $21.00 per hour (dependent on experience)

Schedule

This position may be eligible for overtime pay based on business needs.

Benefits

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/.

Contact Information

To apply, please visit: https://jobs.suburbanpropane.com/apply/

Equal Opportunity Employer

Suburban Propane is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.