Customer Relations Specialist

About the role

As a Sales & Service Specialist, you’ll be a key part of the customer experience at STRATA Networks. You’ll serve as the first point of contact for new and existing customers, helping with billing questions, new services, account changes, and service requests while providing friendly, professional support. This role is ideal for someone who enjoys working with people, solving problems, staying organized, and learning about technology and telecommunications services. You’ll also play an important role in promoting STRATA products and services and helping customers find solutions that meet their needs.

Work Environment and Conditions: Primarily office-based in a customer-facing environment. Regular interaction with customers by phone and in person. Some travel between STRATA Networks offices may be required. Work may involve frequent interruptions and changing customer needs.

Physical Demands: Ability to read computer screens, reports, and other written materials. Ability to hear sufficiently to communicate effectively with customers and coworkers. Ability to stand and walk as needed throughout the workday. Ability to lift up to 40 pounds.

Why STRATA Networks? STRATA Networks is more than just Utah’s largest independent telecommunications provider—we are an