Customer Relations Specialist

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Maintain efficient routes that reduce drive time for Orkin Pros.
• Resolve issues and support overall satisfaction to help your branch maintain and grow customers.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer’s privacy and other proprietary information.

Qualifications

• Previous experience in Customer Service or Sales preferred
• A High School Diploma or equivalent required
• Ability to pass a drug screen and background check is required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Demonstrated ability to prioritize tasks and manage time efficiently

Benefits

• Competitive earnings $20 to $25 per hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program