Customer Relations Specialist

Position Overview

As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

Key Responsibilities

• Answer and manage incoming sales calls professionally and efficiently
• Schedule and confirm customer appointments
• Respond to all sales leads in a timely and consistent manner
• Provide accurate, basic vehicle and dealership information
• Communicate with customers using integrity, professionalism, and care
• Route calls and inquiries to the appropriate team members when needed
• Develop strong product knowledge across multiple automotive brands

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to multitask and work effectively in a fast-paced environment
• Professional demeanor and customer-first mindset

Benefits

• Competitive compensation plan featuring a guaranteed hourly rate plus a highly aggressive bonus structure
• Affordable medical insurance plans
• Paid vacation (3 weeks)
• Employee vehicle purchase program
• On-site mobile health clinic