Customer Relations Specialist

About the role

We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

Skills

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed

Schedule

Monday - Friday 8:00am-4:30pm. 40 hours weekly.