Customer Relations Specialist
Byers Auto · Columbus, OH · 2 wk ago
On-siteCustomer ServiceFull-time
About the role
At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success.
Responsibilities
- Make follow-up customer service calls to past service customers
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Assist in the production of weekly and monthly printing of sales advertising mailers, postcards, and business cards
- Utilize CRM tracking system daily
- Data entry in monthly sales analysis reporting for dealerships
Requirements
- At least one previous role based in strong customer service experience
- Microsoft Excel experience preferred
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Ability to work independently
- Must have strong computer skills
- Willing to submit to a pre-employment background check
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Short & Long Term Disability
- Life Insurance
- 401K Plan + Company Match
- Vacation Pay
- Paid Holidays
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long-term job security
- Health and wellness
- Flexible Work Schedule