Customer Relations Specialist

About The Company

Compass Health Network is a leading healthcare organization dedicated to providing comprehensive and accessible health services to diverse communities. Committed to improving health outcomes, the organization offers a wide range of services including primary care, dental, behavioral health, and specialty care. With a focus on patient-centered care and community engagement, Compass Health Network strives to create a supportive environment where individuals can achieve optimal health and well-being. The organization values innovation, collaboration, and compassion, fostering a workplace culture that encourages professional growth and excellence in service delivery.

About The Role

We are seeking a friendly and organized Customer Relations Specialist (CRS) to join our team at Compass Health Network. As the first point of contact for patients and visitors, the CRS plays a vital role in creating a positive and welcoming experience. This position involves managing patient check-ins and check-outs, verifying insurance and demographic information, collecting co-pays, and supporting daily clinic operations. The CRS ensures that each patient interaction is handled professionally and efficiently, contributing to the overall success of our healthcare services. The role operates Monday through Friday, from 8 am to 5 pm, and may require travel between nearby clinic locations to support various sites as needed.

Qualifications

• High school diploma or GED
• Prior experience in customer service or a similar front-office role required, with a minimum of one year of relevant experience
• Valid driver’s license and proof of automobile insurance necessary, as the position may involve traveling between clinic sites
• Strong communication and organizational skills
• Ability to work effectively in a fast-paced, high-traffic environment
• Basic computer skills, including data entry and familiarity with electronic health records (EHR), preferred
• Professional demeanor, attention to detail, and commitment to maintaining patient confidentiality in accordance with HIPAA guidelines

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service at every interaction
• Manage appointment check-in and check-out processes, ensuring accuracy in verifying insurance and demographic data
• Collect co-pays and process necessary paperwork efficiently and accurately
• Answer incoming calls, direct messages, and assist with appointment scheduling as needed
• Maintain the organization and cleanliness of the front office and waiting areas to foster a welcoming environment
• Accurately enter patient data into electronic health records (EHR) systems, ensuring confidentiality and compliance with HIPAA standards
• Support daily clinic operations, including coordinating with clinical staff and managing administrative tasks
• Travel between clinic locations as required to support various sites and ensure consistent patient service

Benefits

• Competitive salary
• Health insurance plans
• Dental and vision coverage
• Paid time off
• Retirement savings options
• Ongoing training and opportunities for career advancement within a collaborative and supportive work environment

Schedule

Monday through Friday, 8 am to 5 pm, with possible travel between nearby clinic locations as needed.