Customer Relations Representative - State Farm Agent Team Member
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About the role
Our agency opened in 2010 and is made up of a dedicated team of five full-time and one part-time team member. I’ve spent my entire 39-year career in the insurance industry (32 of those years with State Farm), and I still love what I do every day.
I bring energy and enthusiasm into the office, creating a workplace that’s upbeat, supportive, and team-oriented. We’re a family here, everyone genuinely enjoys working together and celebrating each other’s wins. Community involvement is a big part of who we are. We’re active in local events, support area businesses, and make it a priority to give back. I also encourage my team to get involved in causes that matter to them, because when we lift up our community, we all win.
Benefits
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance. Our office is located in Morris Plains, NJ. Additional languages spoken: Spanish.
Role Description
As a Customer Relations Representative - State Farm Agent Team Member with Teri Digrande - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Aid in customer retention strategies.
- Collaborate with other departments to ensure customer satisfaction.
Qualifications
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Pay
$45,000.00 - $55,000.00 per year
Are You Driven & Ambitious?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
Gain confidence and grow your career
Earn benefits and rewards that are second to none