Customer Relations Representative

Essential Functions of the Job

• Enter, maintain, and review sales orders as received from OEM customers and authorized distributors.
• Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests.
• Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Back-up for team members who are out of the office or unavailable.
• Review Open Order Report on a weekly basis.
• Maintain open order status to ensure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers.
• Cooperate with engineering and planning on customer’s projects.
• Follow prototypes.
• Daily review of Past Due Request Date report
• Daily Past Due review
• Work with RMA Coordinator for efficient processing of returns and replacement orders.
• Authorize credit on RMA’s and invoices to $1,000.
• Resolve billing and shipping errors.
• Be the key contact for the outside sales force and keep them informed of all activity.
• Keep track of projects.
• Help the outside sales force sell our product line and advise them of new opportunities.
• Keep the Customer Relations Manager informed of any areas of concern.
• Work with Purchasing to maintain expedite incoming shipments as needed.

Recommended Education and/or Experience

• Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.