Customer Relations Representative

This position is within our Fuel division, supporting our NAT/NAL lines of business in Brentwood, TN. You will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests, ensuring satisfaction and retention.

About the role

You will assist with various aspects of client relationships to ensure satisfaction and effective use of products and services, supporting client retention. You will report directly to the Operations Supervisor and regularly collaborate with other internal departments.

How we work

This is a hybrid role. Corpay provides:

• Assigned workspace in the Brentwood office
• Company-issued equipment and remote access
• Formal, hands-on training

Responsibilities

• React quickly and decisively to resolve customer issues in a professional manner
• Work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
• Respond to customer emails (Cases) and support customer calls when necessary; utilize available tools to track appointments and manage priorities
• Develop in-depth knowledge of products, services, and systems; proactively train and recommend best practices to clients
• Effectively interact with internal departments to support the customer base
• Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
• Meet minimum productivity requirements in regard to department goals and standard operating procedures

Requirements

• High School Education or equivalent, required
• 2+ years of office environment experience
• Successful B2B experience preferred, with ability to be coached, initiative, and desire to pursue a successful career path
• Must maintain an attendance record within company standards and remain knowledgeable of new products, services, and procedures

Skills

• Excellent level of personal organization
• Strong people skills, analytical skills, attention to detail, and follow-up skills
• Excellent communication skills, both verbal and written, to effectively communicate product offerings and functionality
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Proficient phone and computer skills; ability to answer and manage inbound calls, make outbound calls, and work with other internal departments

Benefits

• Medical, Dental, and Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (e.g., wireless, gym, car rental)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization leading the future of commercial payments with a culture of innovation. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll, and lodging expenses. Millions of people in over 80 countries use our solutions.

Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.