Customer Relations Project Manager

Hybrid role based out of our Grand Prairie office.

About the role

Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

Responsibilities

• Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs.
• Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Requirements

• Strong interpersonal skills including customer interface.
• Ability to quickly absorb new knowledge and utilize new software.
• 3-5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.
• Bachelor's Degree Preferred.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer and more sustainable communities through responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.