Customer Relations Manager

Responsibilities

• Provide support & guidance to professionals across your Nissan stores.
• Aid sales during and after vehicle sales delivery.
• Train and audit the delivery process to ensure consistency.
• Follow up on all sales customers to monitor their satisfaction.
• Resolve any customer complaints in a timely and efficient manner.
• Monitor product training for all sales associates to ensure completeness.
• Develop problem-solving techniques to resolve customer issues.
• Show composure, resilience, and flexibility as staff needs evolve and volume changes.
• Expand social media knowledge.
• Respond to all social reviews and ensure reputation.com is at a 700 score.

Requirements

• Toyota CRM experience is a plus but not required.
• Previous Sales or Customer Service experience is required.
• Computer proficiency, strong organizational, communication, and follow-up skills.
• Excellent problem-solving skills, along with creativity and consistency.
• Must be authorized to work in the USA.
• Must be able to pass pre-employment testing to include background checks (MVR, drug test).

Benefits

• Health, Vision, and Dental Insurance.
• Paid Maternity & Paternity after one year of employment.
• Start earning PTO on your 1st day of employment.
• Paid Training.
• Career Advancement.
• 401(K) and profit sharing.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on store needs.